Frequently Asked Questions
Everything you need to know about shopping with DR.SMOKE.
What is the standard shipping time for DR.SMOKE orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days domestically, while international shipping may take 10-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Return Portal and enter your order number.
What payment methods do you accept?
DR.SMOKE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna and Afterpay.
How can I find the right size for me?
Each product page includes a detailed 'Size Guide' button. We provide specific measurements for every garment to ensure you find the perfect fit. If you are between sizes, we generally recommend sizing up for a relaxed look.
Are your materials sustainably sourced?
Quality and ethics are at our core. DR.SMOKE uses premium, durable fabrics and works exclusively with manufacturers who adhere to fair labor practices and environmental standards.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey directly on our carrier's website.